GDPR Data Protection Policy

TAFF CHAUFFEURS LIMITED is committed to safeguarding the privacy of our passengers and complying with the UK General Data Protection Regulation (GDPR) policies. We collect and process personal information lawfully and in accordance with the GDPR. This policy outlines our practices regarding the collection, use, and protection of personal data.

1. Data Collection and Use

We gather personal information for the sole purpose of providing and improving our services. We do not use personal data for marketing purposes unless explicit consent is provided by the individual.

1.1. Passenger Information

We collect the following personal details from passengers: name, address, mobile number, and email address. Sensitive information is never collected without the individual's consent.

2. Data Protection Principles

We adhere to the following GDPR principles:

2.1. Fair and Legal Processing

All processing of personal information is conducted fairly and lawfully. Passengers are informed about the use of their data.

2.2. Transparency and Purpose

We are transparent about the purpose of data collection and use, ensuring that passengers understand how their information will be used.

2.3. Data Relevance

We only collect and retain data that is relevant, adequate, and necessary for the intended purpose.

2.4. Accuracy

We strive to maintain accurate and up-to-date data, and passengers have the right to request corrections.

2.5. Data Retention

Data is retained only for as long as necessary, and we have appropriate security measures to protect it from loss, damage, or unauthorized access.

3. Marketing

We may send information about our services, but individuals have the right to opt-out of receiving marketing communications at any time.

4. How We Collect and Use Data

4.1. Customers

We collect and use customer information to provide access to our services and improve our offerings. Personal data is collected through our website, www.luxedrivecars.com, via phone, and email.

4.2. Employees and Drivers

We collect information relevant to our legal obligations as an employer or service provider, including name, telephone number, email address, address, bank account details, licensing information, and details related to criminal convictions. This information is used for screening and vetting processes.

5. Why We Need Your Details

We collect data to ensure we can fully assist individuals with inquiries or requested services. We do not collect unnecessary personal information.

6. What We Do with Your Details

Personal data is processed within the UK and EU areas. Third parties access personal data only under contract and a non-disclosure agreement, including:

• Customers, Employees, Drivers, and Suppliers
• Drivers for service completion
• Transport for London (upon a proper request)
• Police and regulatory authorities (upon a proper request)

7. Data Storage

Service user personal data is retained for up to 12 months following each service use unless individuals exercise their rights (see below). App, website, and transaction data are stored, as per Transport for London Authority requirements, for 12 months. Employee, driver, and financial data are retained for 12 months after their contract with TAFF CHAUFFEURS LIMITED ends.

8. Your Rights

Individuals have the following rights under the GDPR:

• The right to request access to personal data.
• The right to request correction or removal of inaccurate information.
• The right to opt-out of marketing communications.
• The right to object to the processing of personal data.
• The right to request data portability.
• The right to lodge a complaint with a supervisory authority.

Contact Information

For inquiries or requests regarding personal data and data protection, please contact us at support@taffchauffeurs.com.

Company Information

TAFF CHAUFFEURS LIMITED
Company Number: 15392099
Email: support@taffchauffeurs.com
Website: www.taffchauffeurs.com