Terms & Conditions

General

TAFF CHAUFFEURS LTD, trading as TAFF CHAUFFEURS, is registered in London under Company Number 15392099 Registered office address: Liberty House, 30 Aylands Road, Enfield, Middlesex, United Kingdom, EN3 6PN.

TAFF CHAUFFEURS reserves the right to amend these Terms and Conditions at any time for quality testing and development. Any changes will be promptly posted on the TAFF CHAUFFEURS website's homepage, with users notified within 14 days of the updated Terms & Conditions. Continued use of our website implies acceptance and adherence to these terms and conditions unless explicitly objected to. The continued use of TAFF CHAUFFEURS services also constitutes acceptance by the user.

1. Operator and Passenger Contractual Relationship:

Contractual Obligations as Operator

At Taff Chauffeurs, we are committed to providing you with exceptional service from the moment you book with us. We want to make sure that you understand our role and responsibilities as your chosen private hire operator.

1.1. Principal Responsibility: When you make a booking with Taff Chauffeurs, we act as principal in the contractual agreement. This means that we are directly responsible for the fulfilment of the service you book. We are not an intermediary; we are your selected provider for the duration of your journey.

1.2. Terms of Service: Our responsibility to you includes ensuring that the journey you have booked is provided to the standards you expect and within the terms agreed upon at the time of booking. The service provided will be in accordance with all relevant laws and regulations, including but not limited to the 1998 Act and associated Private Hire Regulations.

1.3. Notification: We will notify you of our role and responsibilities, as well as the terms of our service, at the time of booking, through a confirmation email or message that will include all the necessary details of the journey you have booked.

1.4. Transparency: Our terms and conditions, as well as any updates to these terms, will be clearly accessible on our website and through our booking channels. Should there be any changes to the way we operate, these will be communicated to you in a timely manner.

1.5. Customer Acknowledgment: By accepting these terms and conditions and proceeding with your booking, you acknowledge that Taff Chauffeurs is the principal in the contract and agrees to the obligations as set forth.

2. All terms and conditions outlined herein apply to services arranged and provided by TAFF CHAUFFEURS, once a customer make a booking with Taff Chauffeurs, the customer and the Taff chauffeurs comes to an agreement outlined as follows.

2.1. After booking and commencement of the service, additional charges may apply, such as extra hours, additional stops, extra mileage, waiting time, parking fees, and address changes, all in accordance with our latest pricing structure

2.2. All hourly bookings must conclude in the same city as the trip's starting point. If the dropoff location is in a different city, an additional charge may apply.

2.3. Users can select from various vehicle classes, including Executive Cars, People Carriers, and Luxury Class vehicles, as showcased on our Vehicles page. The images on our Vehicles page are for illustrative purposes to demonstrate the vehicle classes we offer.

2.4. Please be advised that playing loud music within any of our vehicles is strictly prohibited.

2.5. Alcohol consumption is not permitted in any of our vehicles without prior permission. The customer is liable for any damages arising from spills on seats or other vehicle surfaces.

2.6. Under no circumstances are any illegal drugs allowed. Our chauffeurs have the right to refuse service to any passenger under the influence of drugs. In such cases, no refunds will be issued, and the customer will be solely responsible for the full fare.

2.7. All our chauffeur services are pre-booked, and it's important to note that the vehicle may have other bookings immediately following your trip. If additional time is required beyond the initially booked hours, it is at the discretion of the chauffeur. We recommend scheduling any additional hours in advance to avoid inconvenience.

2.8. Subject to vehicle availability, users may request an upgrade to a higher-class vehicle. While the upgrade itself is free, charges will apply based on the upgraded category. Please feel free to contact TAFF CHAUFFEURS at any time to discuss such matters.

3. Booking Times

For all vehicle bookings, we require a minimum notice period of 4 hours.

4. Booking Areas

4.1. For bookings within London, a minimum notice period of 4 hours is required.
4.2. For bookings outside London but within the UK, a minimum notice period of 6 hours is required.
4.3. For worldwide bookings, a minimum notice period of 48 hours is required.

5. Children

When booking for children, please request child seats in the comments section and specify the children's ages and the type of seat required.

6. Conveyance of Animals

Customers wishing to bring animals on board must obtain prior permission from TAFF CHAUFFEURS and our partners. Guide dogs will always be accommodated. However, TAFF CHAUFFEURS reserve the right to refuse transportation of animals (excluding guide dogs) if prior arrangements were not made.

7. Policy on Passengers and Luggage

The luggage and seating capacities of our vehicles are clearly specified in our vehicle illustrations. When making a booking on the TAFF CHAUFFEURS website, any extra luggage will incur additional charges based on space availability. TAFF CHAUFFEURS reserves the right to refuse any luggage not agreed upon or unable to fit in the vehicle's trunk without compromising safety.

Likewise, the vehicle's seating capacity is clearly indicated, and passengers not included in the original booking may be refused if space becomes limited and safety is compromised.

8. Delays

TAFF CHAUFFEURS cannot be held responsible for delays arising from extreme weather conditions, unforeseen traffic, GPS navigation errors, or any other circumstances beyond our control. We do not accept liability or offer compensation for financial losses resulting from such delays, including missed meetings, hotel bookings, flights, or connecting flights.

9. Penalties Caused Due to Customers

Any penalties, such as parking tickets, resulting from customer actions or failure to obtain prior approvals, will be charged to the customer, including special parking fees imposed by building management, etc.

10. Third-Party Website Bookings

TAFF CHAUFFEURS does not accept responsibility for bookings made through third-party ground transportation service provider websites. We only accept direct bookings through the TAFF CHAUFFEURS website.

11. Change of Vehicle

In the event that a vehicle is unavailable due to sudden mechanical failure or other reasons, we will provide a substitute vehicle of a similar class.
Passenger No-Show Policy:
A "no-show" occurs when the passenger cannot be contacted through call, SMS, or email.
"No-show" refers to the cancellation of the customer's service for the booked period when the customer fails to appear at the pickup location. This policy may be waived if the customer and TAFF CHAUFFEURS agree to a later pickup time.
For airport pickups, the no-show period is 90 minutes.
For non-airport pickups, the no-show period is 30 minutes.
The chauffeur will be released with a full charge of the booking cost in the event of a passenger noshow.

12. No-Show Cancellations in Case of:

(a) Transfer Services

A no-show is only considered if the customer is absent without cancellation 30 minutes past the booked pickup time. In such cases, the full charge for the booked service must be paid, with no additional waiting time costs applied where possible.
Airport and train station pickups are considered no-shows when the customer has not cancelled at least 60 minutes prior to the pickup time. In these cases, the full charge for the booked service must be paid, with no extra waiting time costs applied where possible.

(b) Hourly Services of Less Than 1 Hour

A no-show is considered if the customer fails to show up during the entire booked period at the agreed pickup time and location. The full charge for the booking must be paid in such situations. The chauffeur will wait for 1 hour, regardless of the number of hours booked, and then consider it a no-show.
Airport and train station pickups are considered no-shows when the customer has not arrived for the booked hours after the agreed pickup time and location. The full charge for the booked service must be paid, with no extra waiting time costs applied where possible.

13. Cancellations

TAFF CHAUFFEURS may cancel bookings due to unforeseen emergencies, driver unavailability, vehicle unavailability, or extreme weather conditions, and a full refund will be provided.

Customer cancellations:

Executive Car, People Carrier (MPV), and First-Class bookings can be cancelled without charge up to 24 hours before the pickup time. Cancellations made within 24 hours of the booking will incur a 100% charge.
Cancellations can be made by phone, email, or through the TAFF CHAUFFEURS website.

14. Changes to Booking

Changes to the destination can be made during the ride and will be subject to review and additional mileage charges by TAFF CHAUFFEURS.

15. Behaviour in the Vehicle

All passengers are required to adhere to standard rules and laws while traveling with TAFF CHAUFFEURS Fleet:

• Passenger safety is paramount.
• Doors must remain closed while the vehicle is in motion.
• Throwing objects from the vehicle is strictly prohibited.
• Protruding body parts from the vehicle is not allowed.
• Shouting from the vehicle is prohibited.
• Smoking is not permitted within the vehicle.

Devices provided by TAFF CHAUFFEURS may be used by passengers after brief instructions from the chauffeur. If the actual distance or hours travelled are less than originally booked, the price remains unaffected.

Any form of physical or verbal abuse, threats, harassment, or inappropriate behaviour toward TAFF CHAUFFEURS staff or fellow passengers will not be tolerated. Passengers under the influence of alcohol or drugs whose behaviour poses a threat to the driver, the vehicle, or other passengers may be refused travel.

16. Lost Property

Items left in our vehicles will be handed over to the Lost and Found department. Customers can retrieve lost items by contacting our office via email support@taffchauffeurs.com or calling on 020 7096 3300. The cost of returning lost items, including transportation and courier fees, will be borne by the customer. However, we do not charge for storing lost items.

TAFF CHAUFFEURS's drivers are not responsible for any loss or damage to luggage or property unless it results from negligence by our driver. Customer properties are transported entirely at their own risk, and TAFF CHAUFFEURS shall not be held liable for any loss or damage to such property.

17. Complaints

In the event of a complaint about our services, customers should seek assistance from the driver or our company by calling at 020 7096 3300 at the time of the incident. If this does not resolve the issue, complaints should be submitted in writing within 12 days of the hire's termination date via emailing to support@taffchauffeurs.com. The company will acknowledge all complaints within 12 days and will generally respond in full within 28 days.

18. Payments and Premiums:

(a) Waiting Times for Transfer Services

For transfer services, the first 60 minutes of waiting time are free for airport pickups after the agreed pickup time. Non-airport pickups include 15 minutes of free waiting time. After this free waiting time, additional waiting time costs will be charged at a flat rate, calculated based on the hourly booking price for the pickup location area, including the vehicle category rate (including VAT).

(b) Additional Distance for Hourly Bookings

TAFF CHAUFFEURS and its partners have a fixed mileage rate for hourly bookings. Any additional mileage beyond the hourly rate will incur extra charges, calculated based on the hourly booking price for the pickup location area, including the vehicle category rate (including VAT).

(c) Terms of Payment and Transaction Fees

Customers can make payments using major credit cards. Payment will be processed immediately upon booking completion, with any additional charges incurred during the journey debited 24-48 hours after the trip concludes.

(d) Invoice

Invoices are sent to customers as soon as their journey ends (provided no additional charges are incurred). Included with the invoice is a review form that can be sent back to us via email or through our social media pages. In cases where customers add extras, invoices and review forms will be sent within 24-48 hours after the journey ends.

(e) Payments by Credit Card

Customers are responsible for any charges associated with currency conversion or local account variations. TAFF CHAUFFEURS reserves the right to request credit cards and ID verification if any suspicious activity is suspected.

19. Extra Charges

Airport Pick-Up Policy:

The initial 60 minutes of waiting time are free.
Non-airport pick-ups include 15 minutes of free waiting time.
Extra charges may apply for deviations from the original route or additional stops during the journey.
Extending an hourly booking is subject to the driver's approval, with any additional charges based on the original booking details and our terms and conditions.

Damages to Cars by Customers

In cases where a customer soils or damages the vehicle's interior or exterior, a valeting or repair charge will apply, charged to the credit or debit card provided at the time of booking. Failure to pay for the damage will result in legal action.

Company Information

TAFF CHAUFFEURS LIMITED
Company Number: 15392099
Email: support@taffchauffeurs.com
Website: www.taffchauffeurs.com